Vigilance surveillance

The Vigilance department is your point of contact to report any Rayner product deficiency related to the identity, quality, durability, reliability, safety or performance of a medical device that has been placed on the market.

All manufacturers who place medical devices on the market are legally bound to report certain incidents.

Whether you are a Health Care Professional or a patient, you may also wish to report an incident to your National Competent Authority.

If an incident occurred in the UK, you can report directly to the Medicines Healthcare Regulatory Authority (MHRA) here

Why report?

Long-term performance cannot reliably be predicted from information obtained from pre-market clinical investigations or short-term use.

For continued safety and efficacy, it is essential that post market experience of device usage is collated and assessed. It also provides invaluable information for future product development.

Contact Details

Email: feedback@rayner.com

Telephone: +44 (0)1903 258 900